Effective Date: August 6, 2026 · Last Updated: August 6, 2026
At Rutrivo, we are committed to delivering high-quality digital products and services. Since our work involves custom design, software development, consulting, and digital solutions tailored specifically for each client, we maintain a transparent Refund & Cancellation Policy to protect both our clients and our business.
By purchasing any of our services, you agree to the terms outlined below.
Rutrivo primarily offers custom digital services, including but not limited to:
As these services involve significant planning, design, development, and resource allocation, they are generally non-returnable and non-refundable once work has commenced.
Clients may request cancellation before project completion by providing written notice via email.
Cancellation requests will be reviewed based on the current stage of the project.
If cancellation is requested before any work has started, any payment made (excluding payment gateway charges or administrative costs) may be refunded at Rutrivo's discretion.
If project execution has begun, refunds will not be issued for work already completed.
The Client agrees to pay for:
Any remaining balance, if applicable, may be refunded after deducting the value of completed work.
The following services are strictly non-refundable once initiated:
Projects completed in milestones are billed progressively.
Payments made for completed milestones are non-refundable.
If the Client chooses to discontinue the project after a milestone has been completed, payment for that milestone remains due and payable.
If the Client becomes unresponsive for 30 consecutive days, the project may be placed on hold.
If there is no communication for 60 consecutive days, Rutrivo reserves the right to:
Resuming an archived project may require additional fees depending on the work required.
Rutrivo reserves the right to terminate a project if:
In such cases, completed work will be delivered where applicable, and refunds, if any, will be determined based on work completed.
Certain project expenses are paid to third-party providers and cannot be refunded by Rutrivo.
Examples include:
These costs remain non-refundable regardless of project status.
A change in business strategy, personal preference, or project direction does not qualify for a refund after work has commenced.
Once digital assets have been delivered, including but not limited to:
the corresponding payments become non-refundable.
If you are dissatisfied with any aspect of our work, we encourage you to contact us immediately.
We will make reasonable efforts to address concerns through:
Our goal is always to resolve issues collaboratively before considering project termination.
Clients agree to contact Rutrivo first to resolve any billing concerns before initiating a chargeback or payment dispute.
Unjustified chargebacks may result in:
Refunds outside this policy may be considered solely at Rutrivo's discretion under exceptional circumstances.
Approval of one refund does not establish a precedent for future cases.
For cancellation requests or refund-related inquiries, please include:
Our team will review your request and respond within 3–5 business days.
If you have any questions, please contact:
Rutrivo
Website: https://rutrivo.in
Email: hello@rutrivo.in
