Effective Date: August 6, 2026 · Last Updated: August 6, 2026
Rutrivo is committed to providing timely technical support for all active clients.
Support is available through:
Monday – Friday
10:00 AM – 7:00 PM IST
Emergency requests outside business hours are handled based on severity and support plan.
| Priority | Initial Response |
|---|---|
| Critical (Website Down) | Within 4 Business Hours |
| High | Within 1 Business Day |
| Medium | Within 2 Business Days |
| Low | Within 3 Business Days |
Clients should provide:
This helps us resolve issues more efficiently.
Feature requests are welcome but are not considered support requests.
They are reviewed separately and quoted based on complexity.
Support for a completed project concludes once the agreed support or maintenance period expires.
Clients may renew support through a maintenance agreement at any time.
We believe support is more than fixing issues — it's about building long-term partnerships. Our goal is to ensure your digital products remain secure, reliable, and ready to grow alongside your business.
If you have any questions, please contact:
Rutrivo
Website: https://rutrivo.in
Email: hello@rutrivo.in
